BioQuipBugs.com Ordering InformationPLACING YOUR ORDER:
BioQuipBugs operates on a quote system, meaning we do not charge you once you submit the online order form as we first must assess the quantity/quality of the specimens we have in stock. In some cases, we do not have bulk of every species, or some specimens may have slight damage. In these instances, we will first review your quote, pull your desired specimens, and review their quality. If there are any defects, we will review these with you first before we finalize your order and before you pay.
After receiving a completed quotation via email, please accept the quotation in a return email, or request changes to the quotation as needed. You can submit quotes here on our website 24 hours a day, seven days a week, but please note that we will likely not be able to attend to your quote immediately.
DOMESTIC MINIMUM ORDER:
INTERNATIONAL MINIMUM ORDER & TERMS::
For international orders we must follow USDA export regulations and guidelines including inspections and inspection fees. Any parcel which is not being shipped to a United States based address is subject to these criteria. Inspection fees vary, but are at a minimum $200 USD so please take that into consideration when placing your order.
SPECIMEN PINNING FEE:
Nearly all specimens on our site are sold papered/packaged/folded, however if you would like your specimens mounted (spread and on a pin) a fee of $8 per specimen applies. If this service is desired, please note this request within the “Notes” box at the bottom of the quote form specifying which specimens you would like pinned.
Orders may be charged to major credit or debit cards (VISA, MasterCard, Discover, American Express) or submitted electronically via PayPal or Venmo. As we operate on a quote system, payments are only collected when your order is ready to be shipped, not at the time of initial quote submission. Advance payment by check or money order is required for orders not paid electronically or by credit card.
Billing terms are net 30 days from date of invoice for established institutional accounts. A service charge of 1.5% per month will be added to invoices not paid within payment terms.
Shipments are F.O.B. King City, California. Title to merchandise transfers to customer at time of shipment.
Sales tax will be collected for orders delivered only to California at this time.
Shipment will be made as quickly as possible following receipt of your quote, however, please note that this company is being run part time only and shipments are only made one week out of every month. Unfortunately, that means if you order during the “off” time your order may be up to 3 weeks delayed from your time of order (and alternately if you order at the right time your order may arrive rather quickly!). We are sorry for this inconvenience at this time.
Catalog prices do not include shipping charges and neither does your initial submitted quote. Once we receive your quote, review your quantity purchased (to determine the size of your box for shipping) we will return your quote with the calculated shipping costs for your approval. If a preferred shipping method has not been in requested previously in the Notes box on the Quote Request Form, shipment will be made by ground/surface UPS, FedEx, or the U.S. Postal service.
CLAIMS FOR SHORTAGE / DAMAGE:
All shipments are packed carefully by our experienced shipping staff. A packing list is included with each shipment. The following instructions must be followed so that any problem regarding damage or shortage can be corrected promptly.
Do not discard cartons or packing material as small items may be overlooked when unpacking. Check specimens against packing list. If there is a shortage or error, contact us by email (firstname.lastname@example.org). If the shipping carton is received in damaged condition, photograph the damaged parcel before opening so the carrier service can be alerted. Do not discard cartons or packing materials as they need to be available if an inspection is necessary. Do not return damaged items prior to obtaining a return authorization number and instructions from our office. UPS and FedEx: All shipments are insured. Parcel Post: Some shipments are insured. Contact our office for instructions.
BioQuipBugs.com is not responsible for damage to delicate extremities, including antennae and legs. We pack as well as we can but given the fragile nature of insect specimens, we cannot guarantee their arrival in perfect condition despite our best efforts.
No merchandise may be returned for credit or refund without prior authorization and Return Authorization (RA) number from our office (email@example.com). Merchandise returned without authorization will be refused. Returns may be subject to a 15% restocking fee. No credit or refund will be issued until specimens in question have been received and assessed.